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How can I follow up on my RFQ or Order?

If you would like to follow up on a quote, feel free to give us a call at 562.905.3456 or find your support team. Our customer service reps would be happy to help you! Please do allow 24-48 hours for our estimators to work on pricing your product. Everything is custom, so some quotes can take time to price properly. When an order is received, it is quickly logged into our system and then sent to our quality control department for review. Order entry will also carefully check the purchase order to confirm everything is correct and will send a final confirmation. The review process is critical to ensure parts are manufactured exactly as they should be, so please allow 24-48 hours for this confirmation to be completed. Please note that lead times begin once the order is confirmed. Please visit our contact page to find your customer service rep or sales person.

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When will my order ship?

The approximate ship date is located on the order confirmation you receive from order entry after placing your order. Please refer to that document to check the date. If you there is any confusion, your customer service person would be happy to assist. Please note that ship times are estimates. The nature of manufacturing rubber and plastic takes time, wisdom and can fluctuate based on environmental factors such as heat or cold. Vip will not send out a product that does not meet our standards of excellence, so we will do whatever it takes to get the part right. UNDERSTANDING LEAD TIMES