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 Position: Software Specialist

Reports To: President

Start Date: Immediate

Location: La Habra, CA


Job Description:

This position will help maintain, and evolve, our custom ERP software program.  From minor changes to major developments, the software specialist will help to create a highly intelligent reporting system, integrating sales, marketing and our quality management systems.  The ERP is written in Visual Studio C#.



  • Minimum five (5) years experience in Microsoft Visual Studio windows forms (c# and vb)
  • ASPX web programming knowledge
  • This position requires coding in c# and vb (other languages a plus)
  • Knowledge of Microsoft SQL Server
  • Proficiency in MS Word, Outlook, Excel and COM
  • College degree or certification in software development a plus
  • Understanding of computer networks is a plus
  • Excellent technical writing skills (documentation of the software is required)
  • Must be able to work with cross-functional teams and communicate effectively
  • Exceptional verbal and people skills
  • Ability to easily flex with changes/ideas in a workplace (rigid thinking is not a good fit for this position)



Excellent benefits offered with this full-time position

Send Resume With Cover Letter:

Human Resources




Reporting Structure:   Reports directly to the Customer Service Manager

Job Description: 

The Customer Service Representative (CSR) ensures that the customers’ needs are being met and that their experience with us fosters a positive and long-term relationship. This position is a hub of communication, which makes it fast moving and exciting. The customer service team is motivated, lead, trained and developed by the customer service manger. The CSR must handle and solve inquires / problems from Customers, Salespeople and Production. He / She will work directly with Estimating, Outside Sales, Order Entry, Shipping, Quality and Production to understand and satisfy customer requirements with the goal of meeting and if possible exceeding customer expectations.


Core Competencies (Skills):

The Customer Service Representative must have excellent:


  • Problem Solving
  • Attention to Detail
  • Communication
  • Listening
  • Multitasking
  • Planning
  • Math Skills
  • Attitude, Especially Under Pressure
  • Computer Skills
  • People Skills
  • Work Ethic


This is a fast-paced position with many interruptions!


  1. Outside Sales Representatives will be assigned to a CSR. They are high priority as they are face to face with our customers. The interaction is via phone, e-mail, and face-to-face. On a quarterly basis, the CSR will go out with one of their Outside Representatives for a day of sales calls to meet customers.
  2. Communicates with customers: Phone calls and e-mails. All interactions with our customers should be met with a sense of urgency. The customer is the reason we are here. Make sure they know how important they are by responding quickly.
  3. Enters RFQs into the system and makes sure that they get through the system quickly.
  4. Enters Order Acknowledgements into the system making sure that the purchase order from the customer has been sufficiently reviewed and is correct.
  5. Finds answers to customer, salesperson, estimator, Quality or production questions/problems. If no solution can be found, then immediately ask customer service manager for help.
  6. Creates an environment that promotes an excellent relationship between the customers, customer service and the outside sales representatives.
  7. Handles complaints if possible. If not get the customer service manager involved immediately.
  8. Keeps accurate records of discussion or correspondence with customers.
  9. Looks at KPIs and determine improvement opportunities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.  The noise level in the work environment is usually moderate.

Safety Equipment Required:

1. There is no specific safety equipment needed for this position when work is being performed in an office environment; however, when duties are required in the manufacturing area, it is important to be aware of your surroundings in the plant and use proper safety procedures when working on or around any equipment and/or machinery.

2. At any time an employee suspects that they are in danger of contacting hazardous materials, the employee has a “duty to report” the incident to the Safety Director, Human Resources, and the Plant Manager.  The employee must never come in physical contact with the contaminated material.

3. At no time should an employee handle equipment that they have not been trained to use.

4. No duties can be assigned to an employee that is not physically capable of performing those duties, in a safe manner, with no risk of injury.

5. If an employee has been injured, the Department Manager must make sure that the employee does not continue to perform any job duties until he/she has been seen by a physician that is qualified to make a proper diagnosis of the injury that was sustained.  The employee must have the injury diagnosed, be treated for the injury and the treatment must be followed-up by the physician until the employee is released back to duties.  No employee will be allowed to return to his/her original duty’s, which were performed when the injury occurred unless the physician has released the employee back to full-time duties with no restrictions.

6. The Department Manager cannot assign an employee to duties that the employee might not be physically capable of performing in a safe manner.  If there is a question as to the employee’s ability to perform a task without risk of injury, the Department Manager must contact the Human Resource department to schedule a “Fit for Duty” medical exam.  If the physician at the clinic determines that the employee is capable of performing the new duty with the likelihood of physically injuring themselves, the employee can then be assigned to the duty.

7. All employees are to receive Fire Extinguisher and Evacuation training at least once a year.

Send resume to

We have no openings in this department at this time. Please email if you would like us to keep your resume or application on file for future openings.

We have no openings in this department at this time. Please email if you would like us to keep your resume or application on file for future openings.