Employment

Customer Experience Leader (This is a management position)

Are you ready to apply your skills in customer service in a new, friendly, inspiring environment?

Are you ready to launch a new career with a 40-million-dollar company that impacts the world in phenomenal ways?

Are you ready to land at a company that will respect you, appreciate you, and treat you like part of the family?

Are you ready to be our Customer Experience Leader?

Vision

As a top-tier company since 1961, we are one of the premier custom manufacturing companies for rubber and plastic. Our products are used in almost every industry from automotive, marine, defense, medical and aerospace. You wouldn’t believe how many amazing parts we have made for different companies; the list is endless. Our vision over the next few years is to take customer support and service to a new level – becoming the gold standard in the industry. We seek to become experts in areas such as quoting, inside sales, contract review, customer responsiveness, follow-up, and order accuracy. We’re looking for a Customer Experience Leader to help this vision become a reality. In this role, you’ll identify the key bottlenecks and roadblocks standing in the way of improving our customer’s experience with our company.

You’ll develop and implement plans to significantly raise customer satisfaction and improve processes around quoting, sales, and customer service. From the moment a customer calls to inquire about our products, to placing an order…all the way to their final satisfaction, you will lead the charge. You and your team will be the reason we become the gold standard for customer support in our industry.

We have a strong focus on our employees, and treat them like family. We believe in encouraging, inspiring and empowering our team members. Happy employees create happy customers. With over 60 years in business, we are going places. Jump aboard.

Requirements

This role will oversee our customer service department, which includes sales and quotations. Our ideal candidate would have managed a similar scope of responsibility of 4-6 support reps, in a multi-million-dollar manufacturing environment, have strong math skills, an eye for detail and accuracy.

Experience with custom products and fabrication, particularly rubber or plastic, would be a huge plus. But don’t count yourself out if your experience is in a different field. If you are a fast learner with a curious nature, and open to hard work, you will be a great fit.

Next Steps

If your background includes experience as a manager in the customer service and support in a manufacturing company, and you’ve got a great track record of success around process improvement and creating a customer-centric focused group, we would like to speak with you. Send a copy of your resume along with a half-page write-up, or short video, of your most significant customer support and/or service accomplishment or human.resources@viprubber.com. We want to know more about you!

Job Type: Full-time

Pay: $64,640.00 – $98,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• La Habra, CA 90631: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 2 years (Preferred)
• Sales: 2 years (Preferred)

Work Location: In person

Apply: Send a copy of your resume along with a half-page write-up, or short video, of your most significant customer support and/or service accomplishment or human.resources@viprubber.com.

There are no other job opportunities at this time, however we are always open to receiving applications and resumes. Please send to human.resources@viprubber.com and we will keep you on file for future job openings.